Terms

Subscriptions to healthcare data and analytics software for businesses: hospital prices, insurer negotiated rates, Medicare and Medicare Advantage, drug and state program data, reached through a web application (Vlada Studio), an API, and a connector for AI tools. We also do custom analysis for business clients, billed by invoice under a written scope.

The data comes from public sources, chiefly files that hospitals, insurers and government agencies are required to publish. It does not include patient records.

Plans and prices are the ones quoted to you in writing or shown at checkout, in US dollars. A subscription is billed in advance, monthly, to the card you give our payment processor, Stripe. We never see or store your card number. A subscription renews automatically at the end of each period until you cancel it. Access starts as soon as the payment goes through.

The data connector is free, within the monthly limits on the pricing page. Studio is billed one month at a time, has no minimum term, and can be cancelled anytime; a new account gets 3 days of Studio first, with a usage limit. Building Vlada into your own product, data packages and custom work are sold under a signed agreement or written scope, which sets its own terms. A seat is one named person, and a login may not be shared.

If a renewal payment fails, Stripe retries it for a short period and your access continues during that time. If it still fails, the subscription ends. If we change a price, we tell you by email before your next renewal, and the new price applies only from that renewal.

You can cancel anytime by writing to ben@vladahealth.com. There is no cancellation fee and nothing more to pay. When you cancel Studio, your access runs to the end of the month you have paid for, and you are not charged again. If you hold an Annual plan from before 16 October 2026, your access runs to the end of the paid year, and it does not renew.

We do not refund a month that has already started. An Annual plan from before 16 October 2026 keeps its terms: if you cancel within 30 days of the annual charge, we refund it in full; after 30 days there is no refund. If you were charged in error, or the service did not work as described, write to ben@vladahealth.com within 14 days of the charge and we will fix it or refund it. Refunds go back to the card that was charged. Custom work billed by invoice follows the terms in its written scope.

A subscription lets you and your organization use the service and what it returns in your own work, including work you do for your own clients. You may not resell or republish the data in bulk as a competing dataset, share your login or key outside your organization, or try to break, overload or get around the limits of the service.

Vlada sells answers, not copies of its tables. You may not use the service, its data connection, its API or Studio to copy, page through or rebuild our tables or datasets, in whole or in substantial part. We watch for it, and an account that does it may be limited or closed. Downloads are capped by plan. Whole datasets come only as a data package or under a separate license.

Each account has monthly limits on calls and rows, stated on the pricing page. They cover answers and the tables you build from them. Data packages and integration agreements are licensed separately, under their own written terms. Vlada AI in Studio is metered in Vlada credits; credits included with a plan are added each month and end when the plan ends, and credits you buy separately do not expire while your account is open.

Files you download from Vlada, including answers, tables, exports and the flagship data files, are licensed to the company that holds the subscription, for that company’s internal use. They are not sold to you. Internal use includes your own analysis and the work you deliver to your own clients, as long as you deliver your findings and not our files or tables.

You may not redistribute, resell, sublicense or publish the files or the data in them. You may not use them to build or train a product or dataset that competes with Vlada, including a model offered to others. Putting our data in front of your own customers, inside a product you sell, needs a separate written license.

Every file is labelled with the company it is licensed to, the date, the source and the version, and it carries a fingerprint unique to your company, so a copy can be traced back to the account it came from.

The license survives cancellation. After your subscription ends you may keep using the files you downloaded while you were subscribed, for internal use, and every limit above still applies to them. They stop being refreshed when the subscription ends.

If you subscribed before 16 October 2026, or were given founder or free access, you keep what you have for as long as your subscription or access runs without a gap. If you hold a founder price, you pay whichever is lower: your founder price or the price on the pricing page. You also keep what your plan included when you joined, even if it later becomes a paid add-on. If it lapses or you cancel, a new subscription is at the price then on the pricing page. Signed agreements set their own prices.

Every account has a personal referral link. A person who creates a new account through it gets 3 days of Studio. When that account makes its first payment for Studio, you earn one free month: your next charge moves one month later (on an Annual plan from before 16 October 2026, a month is added to your year). If you have no paid plan at that moment, the month is banked and applies when you subscribe.

A sign-up alone earns nothing. Referring yourself, or another account of your own, earns nothing. You can earn at most 12 free months in any 12 months. If the referred account is refunded within 30 days of that first payment, a month not yet applied is cancelled. Free months have no cash value, cannot be transferred, and do not apply to signed agreements, data packages or custom work. We may withhold or withdraw rewards we believe were earned through abuse, and we may change or end the program; months already applied stay applied.

We work hard to make the data accurate, and every figure carries its source so you can check it. It is still built from files other organizations publish, which contain errors and gaps, and it changes as they update them. It is information, not medical, legal, actuarial or financial advice. Decisions you make with it are yours.

Anything you upload stays yours. We use it only to provide the service to you. How we handle it, and who else touches it, is described on the privacy page. Do not upload protected health information unless we have signed a business associate agreement with you.

The service is provided as is, without warranties of any kind, express or implied, including fitness for a particular purpose and non-infringement. We do not guarantee any result, saving or outcome from using it. To the extent the law allows, Vlada Health LLC is not liable for indirect, incidental, special or consequential losses, including lost profits or lost data, and our total liability to you for any claim is limited to what you paid us in the twelve months before it arose.

If a third party brings a claim against Vlada Health LLC because of how you used the service or its data, because of something you uploaded, or because of work you delivered to your own clients with it, you will defend us and cover the losses, costs and reasonable legal fees that come from that claim. This does not apply to the extent the claim arises from our own breach of these terms.

We may update these terms; when a change matters we will tell you by email before it takes effect. We may suspend or end an account that breaks these terms. If we end an account for any other reason, we refund the unused part of what you have paid. New York law governs these terms. A signed agreement between us and your organization controls wherever it differs from this page.

Vlada Health LLC. Customer service, billing questions and refunds: ben@vladahealth.com.